Please ensure to provide both a subject and a detailed description of your issue so we can route the ticket appropriately.

Please include the full name of the user and describe the issue in the ticket description. If you should have any questions, following submission of a ticket, please reply directly to the ticket submission confirmation email.

New Employee Request

Please submit a ticket formally requesting any technology your new employee will require. Please include the following fields in the ticket description:

Employee Name:
Start Date:
Room Number:
Supervisor:

Once the new employee's start date has passed, we will contact the phone team directly to get their name and voicemail reset. We will reach out directly to the employee regarding the voicemail reset process.

Equipment and Project Requests

Please complete a SalesForce Ticket and fill in the subject line as "[Full Name] - Equipment Request" or "[Full Name] Project Request" as appropriate. All requests must be approved by employee's supervisor. Once the ticket has been submitted, someone from EMT will coordinate timing and logistics (please do not directly message us on Teams). There are a few important things to know about these types of requests:

Project Request

• All Project Requests are subject to a minimum 10 day lead time, and may take 15+ days to complete depending on the scope and scale.
• If your Project Request includes a phone move, softphone activation, or any other phone reconfiguration, please plan for at least 15 days of lead time as this will involve external coordination with other teams. Please do not submit a softphone request to any other team. The EMT computer support department will coordinate this request after a ticket as been submitted to us.
• On a case-by-case basis, other projects may also require more than 15 days of lead time, especially when external teams are involved, so when in doubt please submit your request as early as possible.

Equipment Request

• Equipment Requests may be completed faster than the above timeframes for Project Requests depending on availability and inventory. However, shipping times may affect the speed of fulfillment, so we again ask that you request as early as possible.
• When requesting a laptop within the telework probationary period, employees must specify any special accommodations needed. For employees with laptops already deployed to them, requesting a device for special accommodations, a detailed description must be provided in the ticket for consideration and approval.
• If you have any questions or are unsure about what type of request form you should be completing, be as detailed as possible in your ticket and we will work with you to determine your needs and best course of action.

Tally Tracker Access Request

Please Submit a Tally Tracker Access Request to update a user's permissions for the Tally Tracker Application.

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